What is benchmarking?
A systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organisation or from other organisations towards attaining superior performance .
-Malaysia Productivity Corporation
What is benchmark?
A measure of “best-in-class” achievement, which is being recognised as the standard of excellence for a particular process.
What is best practices?
Best practices are relative terms indicating outstanding business practices which have been identified as contributing to significant improved performance in leading companies.