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What is benchmarking?

A systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organisation or from other organisations towards attaining superior performance .

-Malaysia Productivity Corporation

What is benchmark?

A measure of “best-in-class” achievement, which is being recognised as the standard of excellence for a particular process.

What is best practices?

Best practices are relative terms indicating outstanding business practices which have been identified as contributing to significant improved performance in leading companies.

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