RATIONALE

The roles of ICC facilitator are to facilitate, motivate and provide group members with the
concepts and implementation of ICC project. The facilitator also acts as a mediator between management and the group to solve any problems pertaining to ICC. This programme highlights the importance of roles, knowledge and exposure that a facilitator should acquire to execute the activities.

OBJECTIVES

At the end of the programme, participants should be able to:

• Understand the basic concept, operation and philosophy of ICC
• Train, facilitate and guide ICC members in carrying out their projects
• Determine the feasibility of ICC activities in their own organisation

CONTENTS

Day 1

►ICC: Concept and philosophy

• Structure and operation of ICC
•  Facilitators : Roles and responsibilities
• Group Leader : Roles and responsibilities
• Circle Member : Roles and responsibilities

►Concept of problem solving

• PDCA Cycle

Day 2

►Introduction to 7QC Tools:

• Check sheet
• Cause and Effect Diagram
• Pareto Diagram
• Graphs and Charts
• Scatter Diagram
•  Histogram
• Control Chart

►ICC Project: Format and Guidelines

►ICC Project: Preparation

►Presentation of ICC Project

PARTICIPANTS

• Manager
• Executive
• Supervisor

FEE :

RM 1060/PERSON for 2 days

RM 848 (MPC P&I Associate members)