Definitions            Framework              Importance         Benefits      Learning and Innovation

KM is an integrated approach of creating, sharing, and applying knowledge to enhance organizational productivity, profitability, and growth..

• Knowledge and information transfer have become increasingly important to organizations everywhere
• Knowledge is now recognized as a valuable intangible asset
• The building of knowledge generation capabilities within the firm creates an organization with the flexibility to meet new challenges
• Information and knowledge have become key drivers for competitive advantage – how can organizations harness these drivers for operational efficiencies and innovation?

• The expected outcome of KM initiatives is to enhance individual, team, and organizational capability and thereby increase social capacity
• Together, these outcomes will spur overall productivity, improve the quality of products and services, and contribute to profitability and growth

• Increased knowledge and skills of individual members enhance the entire team’s capability
• When members of a team are constantly learning and sharing knowledge with each other, the team capability is enhanced

1. Organizational capability focuses on these aspects to achieve sustainable growth and competitive advantage:

• Improving internal processes and systems
• Developing core competencies
• Designing innovative strategies

     2.    Organizational capability to create, reorganize, disseminate widely, and embody knowledge in new products and services is critical when faced with

• Shifting markets
• Rapid product obsolescence
• Hyper-competition
• Financial upheavals

• Societal capacity = Collective knowledge of individuals + Organizations (that can be harnessed for inclusive growth)
• Networking and collaboration can stimulate the creative potential of individuals and organizations to seize the enormous opportunities in society for growth and development
• Enhanced public and private sector collaboration raises KM awareness and heightens the positive effects of knowledge and technology across all sectors of society

• Knowledge process enables learning and innovation at all levels and areas in the organization
• New products, services, processes, markets, technologies, and business models
• Build individual, team, and organizational capability leading to societal capacity