International Exposition on Team Excellence (IETEX) 2013

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Regional Convention on Team Excellence

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  Client Charter Performance (1st Quarter) 2012
   
 

Charters/ Promise Complete within time-frame/ Client Charters` Standard Complete after time-frame/ Client Charters` Standard Number of Services
  Sum  Standard Expectation %  Standard Expectation Sum Exceeding Standard Expectation % Exceeding Standard Expectation  
To provide feedback within ONE working day after receiving any enquiry from our valued customers 3185 91.2 308 8.8 3493
           
To respond and provide our service proposal within SEVEN working days after receiving confirmed request from our valued customers 122 99.9 0 0.0 122
           
To confirm the participation of our valued customers in programs organised by MPC not later than FIVE working days before the program starts 554 90.8 56 9.2 610
           
To complete projects within the time frame agreed upon by our valued customers 19 100.0 0 0.0 19
           

 
  Last updated on : 2012-07-17 08:18:46  
 
 

 
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