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  Clients Charter Performance for 2nd Quarter 2012
   
 

 

Charters/ Promise Complete within time-frame/ Client Charters` Standard Complete after time-frame/ Client Charters` Standard Number of Services
  Sum  Standard Expectation %  Standard Expectation Sum Exceeding Standard Expectation % Exceeding Standard Expectation  
To provide feedback within ONE working day after receiving any enquiry from our valued customers 2384 90.3% 257 9.7% 2641
           
To respond and provide our service proposal within SEVEN working days after receiving confirmed request from our valued customers 93 100.0% 0 0.0 93
           
To confirm the participation of our valued customers in programs organised by MPC not later than FIVE working days before the program starts 1007 95.4% 49 4.6% 1056
           
To complete projects within the time frame agreed upon by our valued customers 80 100.0% 0 0.0 80
           

 

  
  Last updated on : 2013-01-10 08:36:02  
 
 

 
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