Please find the slide presentations as attached:

  1. Brochure
  2. Tentative Programme & Speaker CV

Day 1

  1. Keynote 1: Transformation in the Public Sector – Malaysia’s Perspectives
  2. Keynote 2: A New Government – Citizen Relationship & Productivity: Towards a People – Centered and Productive Government
  3. Keynote 3: Transforming Public Sector Productivity : Korean Experience
  4. Session 1 – Speaker 1 : Towards a Productive Government Organisation: Doing Things Right and Doing Right Things
  5. Session 1 – Speaker 2 : High Quality Government Service Through Performance Budgeting
  6. Session 1 – Speaker 3 :  Business Excellence-The Ideal Vehicle for Productivity Enhancement & Innovation in the Public Sector
  7. Session 2 – Panel 1 : Measuring Performance of the Public Sector
  8. Session 2 – Panel 2 : Measuring Performances Through Citizen Perspective
  9. Session 2 – Panel 3 : Measuring Public Sector Productivity

Day 2

  1. Keynote 1: Business Excellence Practices in Singapore
  2. Keynote 2 : Lean Management in Public Sector
  3. Session 3 – Speaker 1 : Administration Reform for Higher Productivity
  4. Session 3 – Speaker 2 : Motivating Employee for Service Improvement
  5. Session 3 – Speaker 3 : Regulatory Reform for Public Sector Productivity
  6. Session 4 – Panel 1 : Dr. Nowook Park (Centre of Performance Management of Korea)
  7. Session 4 – Panel 2 : Dr. Shayne Silcox (LegionRFBE, Australia)
  8. Session 4 – Panel 3 : Ms. Noraini Mustafa (Director of Inland Revenue Board, Malaysia)
  9. Session 4 – Panel 4 : Dr. Prijono T. (The University of Indonesia)
  10. Session 4 – Panel 5 : Ms. Magdalena Mendoza (Development Academy of the Philippines)
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