Business Excellence Programme

The Business Excellence programme guides organisations of all sizes and from all sectors in achieving organisational performance. One of our key services is to undertake assessment, identify excellent companies as role models , share best management practices and help organizations achieve best in-class performance level. In collaboration with the Business Excellence community, we provide to organisations like yours; the criteria for Business Excellence, an integrated management framework with proven results; assessment tools to evaluate performance and improvement efforts; comprehensive feedback report highlighting organisational strengths and opportunities for improvement and; educational presentation, training, workshops and conferences on best management practices and how to apply the Business Excellence Criteria to improve and innovate.

What is Business Excellence?

Business Excellence refers to a comprehensive management practices standard developed to assist companies assess readiness and compliance to excellence practices in their quest to enhance business performance. This approach has been used by many international organisations to promote attainment of world-class practices which contributes to: delivery of ever-improving value to customers and stakeholders, contributing to organisational sustainability; improvement of overall organisational effectiveness and capabilities; and organisational and personal learning.

Benefits of Business Excellence

Organisation adopting the Business Excellence Framework will be able to:

  • Create visionary and inspirational leadership
  • Achieve stronger financial performance
  • Drive innovation in products and services
  • Focus on customer service and satisfaction
  • Create effective business planning processes; and
  • Raise productivity and reduce operational costs

Business Excellence Framework (BEF)

The Business Excellence Framework (BEF) is about adopting a holistic approach to strengthen the management practices, systems and processes of an organisation towards achieving higher productivity, superior business performance and competitiveness. It is a non-prescriptive assessment framework based on internationally comparable and holistic models for managing enterprise excellence and innovation. The BEF has seven dimensions of excellence namely Leadership, Planning, Information, Customer, People, Process, and Results. The Criteria will guide your organization to plan, execute and measure areas related to the excellence dimensions.

Business Excellence Framework


Why adopt BE Framework? 

Get A Health Check · BEF to check the level health performance of organisation

  1. Improve Business Performance · Improve business performance i.e: Sales and productivity
  2. Be Recognised · Distinguish companies in the market place
  3. Learn From the Best · Participate in the Community of Innovation (CoI)


How to Begin Your Business Excellence Journey

The Business Excellence Journey

Business Excellence Support Programs

In this competitive world, organisations are looking for ways to achieve their missions and visions. In this regard, MPC has various programs to guide organisations, improve performance, learn best management practises and sustain their business thru Business Excellence support programs. Join us and learn how to gain competitive edge by using MBEF.

BE Breakfast Talk

1st Series – Business Transformation (17 July 2018)

Speaker: Dato’ Micheal B.Y.Tio

Group Chief Executive CEO PKT Logistic

Presentation Slide: The Story of PKT

2nd Series – Leadership for Business Excellence (9th August 2018)

Speaker:  Datuk Parmjit Singh

Executive Director Asia Pacific University of Technology & Innovation

Presentation Slide:

3rd Series – Developing People for Business Excellence and Sustainability (6th September 2018)

Speaker:  Mr. Chen Chin Siong

Director of Human Resource of SunPower Manufacturing Malaysia

Presentation Slide:

BE CEO Forum

Adopt BE and be competitive. For more information on how to start BE journey with us, please contact: Suhaimi Hamad Director, Business Excellence Recognition Quality and Excellence Development Division Malaysia Productivity Corporation ( MPC ), Tel: 03-79557266 ext 530 (GL), H/P: 013-3805752 Fax: 03-79551824

Disclaimer : Malaysia Productivity Corporation ( MPC) shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.
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Last Updated: 22 July 2019