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  • Introduced One Stop Centre (OSC) 1Submission for small-scale nonresidential  development at OSC Kuala Lumpur City Hall (DBKL); and
  • Mengurangkan bilangan prosedur untuk mendapatkan kelulusan daripada 37 kepada 10 prosedur dan tempoh masa yang diambil dari 140 hari ke 100 hari.
  • Increased the awareness through programmes that engage with various stakeholders and through advertisements with the objective of enhancing the take up rate of using Malaysia Corporate Identity Number (MyCoID).
  • Issued a circular entitled “Penyeragaman Prosedur Permohonan Semakan Buku Daftar Strata bagi Mengemaskini Daftarai Strata.”
  • Expedited the issuance of 10 permits under the Employment Act 1955 from 14 days to three days to facilitate employers in managing their workforce; and
  • Enhanced the efficiency of JobsMalaysia portal services that has resulted in 218,588 job placements via JobsMalaysia and other linked mechanisms.
  • Introduced the Client Charter for Courts’ Registries to establish standardised work procedures and processing time for services offered by each Court registry in Malaysia.
  • Streamlined 18 import and export process flows at major ports in Malaysia based on best practices at Port Klang and had this published at Ministry of International Trade and Industry (MITI’s) portal as well as other stakeholders’ websites;
  • Standardised the import/export process flow at major ports in Malaysia to expedite the import-export process;
  • Combined the invoice and packing list documents for export to reduce paperwork and expedite the export process;
  • Commenced Trade Facilitation Initiatives Project to expedite trade processes, to reduce the number of required documents and to identify best practices for import-export activities; and
  • Established a Consultative Committee on Ancillary Charges to oversee issues regarding fees and charges imposed by logistics players.
  • Maintained past amendments made to the Public Rulings for easy reference by the taxpayers;
  • Reduced the time bar for assessment under Section 91(1) of the Income Tax Act 1967 from six years to five;
  • Implemented the waiver of submission of application forms for certain tax incentives; and
  • Published the tax cases on Malaysia Inland Revenue Board (LHDNM’s) website in accordance with the agreed format.
  • Extended the Modernising Business Licensing (MBL) initiative to four states;
  • Continued to work with 23 ministries and agencies at Federal Level. As at January 2013, 687 licenses have been reengineered and composited into 452 business licenses; and
  • Eliminated 9 licenses while 19 licenses are in the process of being eliminated.
  • Expanded the use of e-Payment to support the overall public sector online service delivery to achieve zero-visit to Government departments;
  • Increased the number of agencies and services in the one-stop payment gateway (myGovXchange) to 9 and 19 respectively;
  • Implemented MyMobile with DBKL for payment of assessment and with the National Higher Education Fund Corporation (PTPTN) for deposits to the National Education Savings Scheme (SSPN); and
  • Increased the number of agencies that have implemented e-Payment from 236 in 2011 to 250 as well as services offered to 551 from 449 in 2011.
  • Improved the efficiency of TNB in overcoming the occurrence of voltage sags caused by either  equipment failure, encroachment or weather;
  • Addressed the issue of power quality that has been affecting TNB’s existing Larger Power Customers (LPC) and new costumers; and
  • Standardised the key provisions for Housing Loan/Home Financing Agreements of RM500,000 and below.
  • Improved the client charter for Halal certification;
  • Published a booklet on Initiatives and Implementation Impact of Focus Group on Halal Matters;
  • Revised the Malaysian Halal Certification Procedure Manual 2011 (Second Revision);
  • Enforced the Trade Descriptions (Definition of Halal) Order 2011 and Trade Descriptions (Certification and Marking of Halal) Order 2011 under the Trade Description Act 2011 (TDA 2011); and
  • Published Frequently Asked Questions (FAQs) on Malaysian Halal Certification in the Halal Portal.
  • Empowered enforcement personnel of DBKL to take action on moving vehicles that are violating traffic rules;
  • Implemented multi-skilled enforcement functions in DBKL;
  • Awarded special incentive payment to DBKL enforcement personnel;
  • Introduced better traffic management in Kuala Lumpur;
  • Conducted Public Consultation On Dealing With Construction Permits In Kuala Lumpur;
  • Introduced a new regulatory model for dealing with construction permits in Kuala Lumpur called OSC 1Submission;
  • Improved the ranking for Dealing With Construction Permits to 96th position in World Bank Doing Business Report 2013 from 113th; and
  • Continued efforts to remove illegal posters in Kuala Lumpur and terminated mobile numbers advertised therein.
  • Reviewed the regulatory framework for the 18 liberalised autonomous services sub-sectors to assist ministries and agencies involved to expedite the process of liberalisation of these sub-sectors.
  • Made amendments to the Bankruptcy Act 1967 to expedite the insolvency process and to also introduce the rescue mechanism for debtors.
  • Revived 118 out of 178 abandoned housing projects;
  • Amended the Housing Development (Control and Licensing) Act 1966 [Act 118]; and
  • Published the names of black listed developers and problematic housing projects in the portal of the Ministry of Housing and Local Government (KPKT).
  • Issued Circular on Online Public Consultation by Ministries and Agencies for All New Proposals or Amendments to Draft Laws to all ministries and agencies on 25 April 2012 to encourage online public consultation by a ministry before any policy changes are adopted.
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