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  • SSM initiated an engagement with the World Bank Doing Business to clarify that the incorporation process (via the MyCoID portal) involved a single procedure and could be completed within one day.
  • DBKL launched the Kuala Lumpur Integrated Submission be Efficient, Systematic and Transparent (KLIS BEST) System to provide another lane to obtain approvals for permits to construct complex and high-risk building projects in Kuala Lumpur.
  • FGDCP has improved the OSC 1Submission procedures in 2015 by simplifying procedures through Joint Inspection for the final inspection stage. This new procedure has led to a reduction from 13 procedures to 6 procedures and reduction in time taken from 74 days to 27 days.
  • Cost reduction was achieved via improvement on communication within various stakeholders (Tenaga Nasional Berhad (TNB) / Local Authorities / consultants / users / project engineers) and the use of electronic document.
  • The “Deal from Home” concept powered by TNB Payment Gateway has provided a breakthrough to both TNB and the Kuala Lumpur City Hall (KLCH).
  • It has shortened the permit application period through Service Level Agreement (SLA) Automation via online application.
  • This improvement was subsequently implemented in Selangor, Putrajaya and Pulau Pinang. Malaysia has succeeded in obtaining the highest score of 8 under the reliability of supply and tariffs transparency index in World Bank DB 2016 Report via the following initiatives :
    • Significant improvement had been made in the System Average Interruption Duration Index (SAIDI) and the System Average Interruption Frequency Index (SAIFI) in 2015 through increased capital investment made by TNB.
    • TNB provides a web-based bill calculator for residential, commercial and industrial customers for them to estimate their electricity costs as based on the voltage level and subscribed capacity.
  • An online system is being used throughout Peninsular Malaysia to process applications for State Authority’s consent to transfer the ownership of land. The processing of applications with this system takes on average about 30 days to be completed which is a significant improvement over the previous period of about two months.
  • A web-based 42-item e-Consent form (previously a 72-item manual form) can be downloaded and the completed form is submitted online.
  • Simplification and standardisation of the consent form and the Standard Operating Procedure for consent has expedited transfers, charging and leases and also reduced the number of supporting documents from 40 to between 8 and 19 documents.
  • Implementation of a Guideline for Data Maintenance of Land Records for the Computerised Land Registration System on March 1, 2015 to enhance data storage and recordkeeping procedures.
  • A preliminary study was conducted by Companies Commission of Malaysia (SSM) and Bank Negara Malaysia (BNM) to identify the gaps and make recommendations to address the shortcomings highlighted in the DB 2015.
  • EPF has introduced payment kiosks at 12 of their office locations with 50,097 transactions recorded in 2015.
  • 15% of employers perform payment of monthly contribution via e-Caruman system.
  • HRDF has introduced E-Slip to abolish the manual printed form.
  • Movement of Free Zone Dutiable Goods for value added activities to All Free Zone Companies: Savings of a total of RM 150 million a year in compliance costs and 90% of the time that was previously expended; a new customs procedure was introduced to facilitate the movements for value added activities of goods and raw materials.
  • Obtaining the Permit for Radioactive Goods: AELB and DCA streamlined their processes to reduce the overall time taken for the approval of the permits by 50%.
  • Worked closely with the Ministry of Transport to reduce time and expenses for inland transportation to complement the Logistics and Trade Facilitation Masterplan 2015-2020 in enhancing inland transportation efficiency, improving last-mile connectivity at Port Klang and addressing bottlenecks at the Padang Besar Terminal.
  • A task force was formed in collaboration with the Office of Registrar of Lower Court of Malaya to prepare a draft Practice Direction on payment of deposits upon any application for enforcement of judgements.
  • Introduction of the corporate rescue mechanisms of ‘Judicial Management’ and ‘Corporate Voluntary Arrangement’ as well as overall improvements on insolvency laws such as shorter winding-up processes under the Companies Bill.
  • The new framework will provide more avenues to resolve insolvency rehabilitation process, where companies emerge as a going concern as opposed to being wound-up and sold off as piecemeal.
  • MOHR together with other relevant agencies has come out with a guideline requiring employers to provide minimum standard of accommodation and amenities for their foreign workers so as to comply with Convention 29 of the International Labour Organisation (ILO) and Chapter 19 of the TPPA.
  • A task force was established under the Focus Group on Labour Market, i.e. Task Force on Automation and Reduction of Foreign Workers. The task force focuses on 4 areas, namely, Restaurant, Carpark, Carwash and Petrol Station.
  • Initiated cooperation between the Royal Malaysian Police (RMP) and the Malaysian Armed Forces to increase surveillance and joint patrols under the Blue Ocean Policing of the NBOS Programme.
  • Held engagements with local authorities and the public to curb social problems.
  • Involved local communities with MOHA and its agencies such as the RMP and RELA in the My Beautiful Neighbourhood (MyBN) Programme to create awareness on safety and security.
  • Stepped up the omnipresence of the RMP at community and business areas/worship areas to 16 hours a day.
  • 1,076 engagements were held with NGOs and the private sector to heighten crime prevention.
  • MOHA has improved the effectiveness of the biometric vetting processing of foreigners at the KLIA in order to prevent the entry of illegal immigrants.
  • Reduced smuggling activities – the number of confiscation cases increased to 544 for a total value of about RM39 million.
  • Reduced drug trafficking – seized drugs valued at RM237.7 million.
  • Strengthened security and enforcement at the nation’s border areas by increasing collaboration between MOHA and related agencies to tackle transnational crimes such as terrorism and extremist militant activities, piracy, money laundering, smuggling as well as human and arms trafficking.
  • 15 abandoned housing projects have been revived in 2015.
  • All amendments to the Housing Development Act 1966 (Act 118) have been completed and the act was enforced concurrently with the Strata Management Act 757 and Strata Title Act 318.
  • FGBPR has streamlined, standardized and improved the efficiency of businesses. The initiatives taken to support the local authorities are as follows :
    • Eliminated overlapping or conflicting requirements by different licensing authorities to ensure better coordination.
    • Collected information on the impacts of licences on various businesses for the business community to comply to regulatory requirement.
    • Updated information provided by licence approval authorities on compliance at online portal.
    • Provided lenient regulatory treatment or exemptions to the business community.
    • Reduced work cycle by improving work systems, eliminating non value-added activities and standardisation of procedures.
    • Developed a composite form based on 3 categories of license, namely Business Premises and Advertising Licence, Hawker Licence and Businesses Permit.
  • Launched PEMUDAH Journalism Competition 2015
  • Participated in booth exhibition during SME Show 2015 – ASEAN
  • Published PEMUDAH article in Infoniaga Magazine
  • Published PEMUDAH article in International Business Review
  • Published Doing Business Booklet 2016
  • 422 agencies, local authorities and institutions implemented a total of 742 e-Payment services which is an increase from the 402 similar entities that offered a total of 712 e-Payment services in 2014.
  • The level of e-Payment utilisation among 36 selected Federal Agencies was recorded at 36 per cent in 2015. A total of 91 mobile payment services were also made available to the public.
  • A Public Sector e-Payment Conference 2015 to increase awareness and share best practices on e-Payment was held on 26 February 2015 with 350 participations from various ministries, departments, statutory bodies, local councils, public higher learning institutions and private sectors.
  • Achieved one of the three KPI’s of the e-Payment Strategic and Direction Plan for the Public Sector (2010-2015) which recorded an increment of 164% of appropriate e-Payment services for government agencies.
  • Promoted the greater usage of e-Payment facilities by having MAMPU awarding the Malaysia Trustmark for Public Sector (MTSA) accreditation. 20 government agencies’ portals providing 22 applications were awarded the MTSA trustmark as at 31 December 2015.
  • Task Force on Illegal Posters was formed on 1st June 2015. The achievements were as follows :
    • Removed 1,340,000 illegal advertisements.
    • Issued 565 compounds.
    • Sent 1,299 SMS blast to illegal poster offenders.
    • Made 1,219 phone numbers termination applications; and 1,047 phone numbers were terminated by SKMM
  • Communication initiatives, activities co-organized by DBKL and InvestKL are as follows :
    • A breakfast session with 12 ambassadors/representatives hosted by the Mayor of Kuala Lumpur.
    • A media conference to discuss public safety (CCTVc, back streets etc), liveability (Greening of KL/ River of Life (ROL), Tourism etc) and ease of doing business (One Stop Centre, Construction Permits etc).
  • MCMC drafted an action plan to reduce the number of telecommunications “dropped” calls.
  • The Government assisted the private sector to change the network from copper to fibre-optic based in order to increase broadband speed.
  • MCMC has taken action against service providers that placed misleading advertisements on their websites.
  • Discussion with the Association of Banks in Malaysia (ABM) and the Bar Council for possible reduction in the number of lawyers required in the conveyancing of sales and purchases of properties.
  • Successfully held ASEAN-OECD Conference and Meetings on GRP.
  • Attended to 26 enquiries and held 11 top management briefings.
  • Registered 319 Regulatory Coordinators (RCs).
  • Conducted 11 hands-on workshops on RIA, received 54 Regulatory Notification Forms, 35 proposals underwent 28 RIA projects and received 7 Regulatory Impact Statements (RIS) from regulators.
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