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  • Improved the implementation of One Stop Centre (OSC) 1Submission for construction permits by Kuala Lumpur City Hall (DBKL); and
  • Reduced number of procedures for approval from 37 to 15 and time taken from 140 days to 130.
  • The introduction of both OSC 1 Submission and OSC 3.0 for electricity connection has resulted in time to obtain connection within 16 days; and
  • New initiatives require 3 procedures and 15 days for overhead connection.
  • Mandatory online incorporation through the portal MyCoID for Kuala Lumpur, Selangor and Negeri Sembilan.
  • One day registration of standard property.
  • Implemented the Court Recording and Transcription System (CRT) to expedite hearings and reduce judicial delays; and
  • Established a taskforce to review the Enforcement of Judgment and Auction Process.
  • Published three handbooks on GRP: the National Policy on Development and Implementation of Regulations, the Best Practice Regulation Handbook, and the Quick Reference to Best Practice Regulation Handbook;
  • Developed the Regulatory Impact Statement (RIS) Portal to be used as a repository and reference for all regulators, stakeholders and interested parties; and
  • A total of 180 Regulatory Coordinators (RCs) from 94 ministries and agencies have registered with MPC and received training on RIA from OECD.
  • Implemented Public-Private Partnership in education to accelerate and enhance student performance.
  • Simplified tax returns for individuals (Forms B & BE)
  • Introduced m-Filing via mobile devices; and
  • Consolidated Public Ruling and its addendums.
  • The new processing time recommended for Lesen Tred Perniagaan dan Iklan Berisiko at Local Authorities in Pahang was reduced to 8 days from 28.
  • Established a special taskforce to form a Community of Practice (CoP) to work towards achieving a better delivery system under the OSS programme; and
  • 790 licences were re-engineered and simplified into 259 business licences at state level;
  • 136 licences were automated into BLESS;
  • At the federal level, 717 licences were re-engineered and simplified into 448 business licences;
  • 392 agencies have implemented e-payment offering 708 services compared to 250 agencies and 551 services in 2012;
  • 155 agencies have implemented e-Payment via FPX;
  • 7 agencies (including DBKL) have implemented mobile payment (Mymobile); and
  • A workshop was organised on e-Payment for both government and private agencies towards achieving a cashless society.
  • Published Guidebook on Export and Import Procedures in Malaysia.
  • Launched Halal Pharmaceutical and Halal Logistics schemes; and
  • Organised 9 seminars on Malaysian Halal Certification.
  • Conducted a study to reduce the regulatory burden and to consolidate the regulatory framework for services sub-sectors.
  • SPAD and RMP conducted Joint Operations.
  • Conducted two engagement sessions with journalists and organised a Journalism Competition.
  • Tax incentive scheme was initiated to reduce the burden borne by house purchasers, banks and financial institutions and the rescuing contractors in abandoned housing projects.
  • Enhanced banking efficiency and customer service for SMEs by simplifying the processes and procedures of loan application; and
  • Standardisation of key terms of housing loan agreements in both English and Bahasa Melayu for principal amounts of RM500,000 and below.


  • DBKL abolished the permit requirement for dustbins (RORO BIN) prior to construction;
  • DBKL issued Standard Guidelines for the construction of protective hoarding and construction signboard; and
  • Issued Circular No. 1/2012 mandating architects to submit and obtain permits via improved OSC 1Submission.
  • Reduction of incorporation fee of RM3,000 to RM1,000 for companies with an authorized share capital of RM400,000; and
  • Extension of the minimum capital requirements under the Companies Act 1965 by SSM whereby a Company does not need to have a minimum capital.
  • A Circular on the National Policy on the Development and Implementation of Regulations was issued by the Chief Secretary to the Government of Malaysia on 15 July 2013.
  • Nine business licences at federal level abolished.
  • Amended Public Ruling notified to the public and professional bodies via IRB websites;
  • Introduced New Section 77A 1TA 1967 for companies to submit tax returns via electronic transmission (e-Filing);
  • Introduced New Section 77C 1TA 1967 which gives the option to taxpayers not to furnish tax returns if certain criteria are fulfilled; and
  • Issuance of guidelines on trading over Internet (e-Commerce).
  • Prohibited slow moving and heavy vehicles entering city centre from 6.30 a.m. to 9.30 a.m. and from 4.30 p.m. to 7.30 p.m. to ease traffic congestion.
  • A total of 145 Business Efficiency Frameworks (BEFs) pertaining to government formalities were mapped out.
  • Tax incentive scheme was initiated to reduce the burden borne by house purchasers, banks and financial institutions and the rescuing contractors in abandoned housing projects.
  • Reviewed Education Blueprint to develop a pool of human capital.
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